Privacy Policy

Last updated: April 2, 2026

ChatGenius ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and AI chatbot platform (the "Service").

1. Information We Collect

Account Information: When you create an account, we collect your name, email address, and optionally your company name. If you sign up via a social login provider (Google, Facebook, or Apple), we receive your name, email, and profile picture from that provider.

Usage Data: We collect information about how you interact with our Service, including chat conversations with the AI chatbot, appointment bookings, and lead capture submissions.

Device Information: We may collect browser type, IP address, and device identifiers for security and analytics purposes.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Create and manage your account
• Process appointment bookings and send confirmation emails
• Respond to your inquiries via the AI chatbot
• Send you service-related communications
• Protect against fraud and unauthorized access
• Comply with legal obligations

3. Social Login Providers

When you log in using Google, Facebook, or Apple, we only request access to your basic profile information and email address. We do not post on your behalf, access your contacts, or request any permissions beyond what is needed for authentication.

Google: We access your name, email, and profile picture via the Google OAuth 2.0 API.

Facebook: We access your name, email, and profile picture via the Facebook Graph API. We request the email and public_profile permissions only.

Apple: We access your name and email via Apple's Sign In with Apple service.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our platform (e.g., email delivery, hosting)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to the sharing

5. Data Security

We implement industry-standard security measures to protect your data:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Secure token-based authentication
• Password hashing with cryptographic salt
• Regular security audits and monitoring

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications at any time

8. Cookies

We use localStorage for session management and authentication tokens. We do not use third-party tracking cookies. Social login providers may set their own cookies during the authentication process.

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it promptly.

10. GDPR Compliance (European Users)

If you are in the European Economic Area (EEA), we process your data based on:

• Consent: When you create an account or use social login
• Contract: To provide the services you have requested
• Legitimate Interest: For security, fraud prevention, and service improvement

You have the right to lodge a complaint with your local data protection authority.

11. CCPA Compliance (California Users)

If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of any sale of personal information. We do not sell personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@chatgenius.ai
• Website: chatgenius.ai